Privacy policy
Last updated: August 25 September 2025
At Sia & Sai, we believe that trust is the most beautiful thing we can wear. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or subscribe to our updates.
1. What We Collect
When you interact with us, we may collect:
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Your name, email address, phone number, and shipping details
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Purchase history, preferences, and wishlist items
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Technical data like IP address, browser type, and device information (via cookies)
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Optional demographic information for surveys or promotions
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Send you updates, offers, and stories from the world of Sia & Sai (only if you opt in)
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Improve our website experience and understand what delights you most
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Occasionally invite you to participate in feedback or market research
We do not sell your data. Ever.
3. Shopify & Third-Party Services
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your data is stored securely through Shopify’s data storage, databases, and application.
We may also share limited data with trusted partners (like payment gateways, shipping providers, and analytics tools) to fulfill your orders and enhance your experience. These partners are bound by confidentiality and data protection obligations.
For more information, you can review Shopify’s privacy policy here.
4. Cookies & Tracking
We use cookies to make your browsing experience smoother and more personal. These help us remember your preferences, track site usage, and tailor content. You can adjust your cookie settings anytime in your browser.
5. GDPR Compliance (EU & UK Customers)
If you are located in the European Union or United Kingdom, you have specific rights under the General Data Protection Regulation (GDPR):
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Right to Access – You can request a copy of the personal data we hold about you.
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Right to Rectification – You can ask us to correct inaccurate or incomplete data.
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Right to Erasure – You may request deletion of your data (“right to be forgotten”).
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Right to Restrict Processing – You can limit how we use your data.
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Right to Data Portability – You can request your data in a structured format.
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Right to Object – You can object to certain types of data processing.
If you wish to exercise any of these rights, please email us at info@siaandsai.com. We will respond within 30 days.
By using our site, you consent to the transfer of your data outside the EU/UK, including to Australia and Shopify’s servers in Canada and the United States.
6. CCPA Compliance (California Customers)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
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Right to Know – You can request details about the personal data we collect and how we use it.
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Right to Delete – You can ask us to delete your personal information.
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Right to Opt-Out – You can opt out of the sale of your personal data (we don’t sell data).
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Right to Non-Discrimination – We won’t treat you differently for exercising your rights.
To make a request, please email privacy@siaandsai.com with “CCPA Request” in the subject line.
If you are under 16, we do not knowingly collect or sell your personal information.
7. Your Rights (All Customers)
You can:
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Request access to your personal data
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Ask us to correct or delete your information
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Unsubscribe from marketing emails at any time
Just email us at privacy@siaandsai.com and we’ll take care of it with grace.
8. Data Security
We take reasonable steps to protect your data using secure servers, encrypted connections, and Shopify’s built-in safeguards. While no system is perfect, we’re committed to keeping your information safe.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted here, with the updated date above.
Crafted with care, protected with purpose. Thank you for trusting Sia & Sai.